Privacy and security
Avoiding phishing and scams
• Avoiding cryptocurrency scams
• Password requirements and troubleshooting
• Reporting phishing sites
• What is phishing?
• Why am I being asked to change my second-factor method?
• Why did I receive an unexpected device confirmation email?
Data privacy
• Privacy data request FAQ
• How to access privacy settings and make requests
• How can I make my account more secure?
• Sending authenticated account requests for Digibit Wallet Commerce
• Data Privacy at Digibit Wallet
• Why did my crypto address change?
• Why does the Digibit Wallet mobile app request special permissions?
Account compromised
• How do I report an unauthorized transaction?
Other
• Digibit Wallet Money Transmission and e-Money Regulatory Compliance
• Does Digibit Wallet use customer deposits for anything?
• How can I disclose a security vulnerability to Digibit Wallet?
• How does Digibit Wallet use my ID?
• How is my bank account information protected?
• I see the error “account temporarily disabled.” What should I do?
• Is a 2-step verification code required for every login?
• Is a crypto address linked to my Digibit Wallet account safe to display publicly?
• Is Bitcoin secure? Has this network ever been hacked?
• Is this email really from Digibit Wallet?
• Why will my password reset require 24 hours to process?